Whatever you run today, switching does not have to be a six-month project. Daktela brings calls, emails, chats and social messages into a single interface — with data in Europe, an open API and support that speaks your language.
Most companies do not replace their contact centre because it stopped working. They replace it when it starts holding them back.
Agents hunt through three tools to find what was discussed last time.
Chat, WhatsApp or social messages get bolted on separately instead of landing in the same queue.
A CRM connection or an IVR change becomes a purchase order and takes weeks.
Licences cannot shrink when the team scales down seasonally.
Call transcripts, chatbots or agent assistance are not part of the platform.
Replies arrive outside the hours your team actually works.
Features, price, migration and support — the four things that decide whether a switch is worth it.
Calls, emails, chats, SMS, WhatsApp and social messages in one interface, with the full customer history on a single card.
Monthly per-user licences with no minimum number of agents. You pay for the modules you actually use, and the price list is public.
Our implementation team takes over your contacts, communication history and queue and IVR setup — days, not months, with no downtime.
Technical support in more than 10 languages. You talk directly to the engineers who build the platform.
Calls, emails, chats, SMS and social messages land in the same queue and agents handle them from one screen.
Call transcripts and summaries, reply suggestions, chatbot and voicebot — with no paid add-on modules.
Queue load, SLA and team performance in real time, with exports and connections to your own tools.
Four steps from the first call to going live. Our implementation team runs them with you.
Thirty minutes on your operation: channels, volumes, integrations.
Queues, IVR, permissions, connections to your CRM and other systems.
We move contacts and history; your team gets trained.
Switch over in stages or all at once, with our support during ramp-up.
Case studies from companies running their customer care on Daktela.
We will show you Daktela on your own scenario and tell you straight what the switch would involve.
