“A huge benefit of implementing Daktela is that we no longer need to use outsourcing services – we can handle everything ourselves. Communication across the company has become unified, we have control over our responses, and we can return to them at any time.”
DPD Slovakia, part of the international GeoPost group, partnered with Daktela to replace its outdated ticketing system and reduce dependence on outsourcing. With growing operational demands, DPD needed to centralise communication, improve traceability, and introduce AI-driven automation.
Daktela provided a flexible, intuitive omnichannel platform that unified all internal and external communication. It enabled DPD to handle customer support in-house, integrate with internal systems, and automate routine tasks via an emailbot. This led to a 25% cost reduction and a 20% increase in customer service efficiency.
Key benefits included:
Thanks to Daktela’s AI tools and seamless integration, DPD now delivers faster, more consistent service without relying on third-party support—paving the way for smarter logistics and communication across the organisation.
