Powerlogy, a successful e-commerce brand of functional foods operating in Slovakia, the Czech Republic and Germany, chose Daktela’s unified communication platform to support its customer service operations. Known for its gluten-, lactose-, and soy-free products designed for low-carb, paleo, vegetarian, vegan, and keto consumers, Powerlogy required a flexible, reliable solution to match its health-focused innovation with excellent support.
With Daktela’s voice, email, and chat management, all communications are now consolidated in one system. The integration connected three separate e-shop databases, giving agents an instant view of customer details across all platforms. This unified interface allows the team to respond more efficiently and personally, enhancing the overall customer experience.
Powerlogy highlighted the usefulness of features like the ticket reopen function, which helps them track deadlines and ensure no customer request is overlooked. They also tested ChatGPT ticket summarisation, appreciating its ability to give quick overviews of support cases.
The cooperation with Daktela was praised for its smooth implementation, excellent consultation, and immediate problem resolution. As a result, Powerlogy now sees Daktela as a key technology partner supporting their continued growth and high standards in customer care.
