“We use Daktela for all our communications, streamlining workflows and enhancing customer satisfaction. A major benefit, along with streamlined communications, is the ability to customise everything to fit our needs and fine-tune as we go.”
QALT, the largest Škoda car dealership in Slovakia, chose Daktela’s omnichannel communication platform to unify and streamline operations across its Front Desk, Service, and Sales departments. Before implementation, QALT faced typical dealership issues: fragmented communication, inefficient call routing, complex ticket handling, and limited customer insights.
With Daktela, QALT now manages calls, tickets, webchat, and Facebook Messenger from one interface, creating a cohesive customer experience. The system introduced automated call routing, advanced ticketing, and CRM integration with key data like VINs and vehicle types for faster, more personalised service. Managers benefit from real-time reporting, helping them optimise performance, while robust data security features ensure GDPR compliance.
Since deploying Daktela, QALT has reported higher customer satisfaction, improved response times, and greater operational efficiency. The dealership has also uncovered new sales opportunities and streamlined internal collaboration. Importantly, Daktela integrated smoothly with QALT’s existing hardware, avoiding costly upgrades and ensuring a seamless transition.
