Digifest is the largest Czech conference dedicated to digital transformation, innovation, and technology. One full day packed with inspiration, real-life case studies, and the latest solutions helping businesses move forward. Across three stages, dozens of speakers from various industries will share knowledge that delivers real business impact.
And Daktela will be there. Come and hear from Marek Hric, CEO of Daktela, who will demonstrate how costly poorly managed customer care can be – and how much you can save when everything works the way it should.
🔥Topic of the talk: “Do You Know How Expensive an Unhappy Customer Really Is?”
This session will focus on real numbers, examples from Czech companies, and the tangible benefits of modern customer care.
You will learn:
✅ How much delayed or poorly handled responses actually cost your business.
✅ How to save time and money with automation and AI.
✅ Why unifying communication channels is the key to efficiency.
✅ How to enhance customer experience through data and personalization.
✅Why a well-designed contact center is not a cost, but an investment.
🎟️ Join us on the Cloud Stage, Thursday, October 9 at 11:40 and discover how your customer service can stop being an expense – and start generating profit.
