Work from anywhere
Find out how to effectively manage your employees wherever they may be. We provide a way of monitoring performance for customer centers, e-shops, retailers and dealers, etc. Try a DEMO account.
HOW TO WORK FROM HOME
We enable people to work from home using a variety of devices including softphones, mobile phones and even home phones. As part of inbound call routing, we can play announcements, IVR prompts and music while waiting for connection and all can be based on set time conditions. Every call is automatically recorded (incoming, outgoing, missed).
As an integral part of the Daktela Omni-channel solution, we provide a connection to your corporate email server using IMAP and SMTP. In addition, our Ticketing system connects across all communication channels to record all events and activities. We also provide access to our CRM module with a telephone directory.
The system stores data about your clients, which allows you to identify and display your client’s history. You can easily configure what information is presented on each different customer as required.
Real-time statistics, a message board, activity monitoring all of these tools allow you to better manage your agent’s who work from home. You can also deploy WebRTC technology to connect agents.
A chat on your website or Facebook Messenger is compatible with all available smartphones, giving customers an additional, easy and modern way of communication with your company.
Within the Daktela solution, you can also manage the tasks of your team and internal employees working from home. All tasks can be easily monitored, consulted and measured. This gives you a perfect overview of the activities of individuals and the whole team.
ADVANTAGES OF OUR SOLUTION
- The whole system is designed to let you know who is working on what, what has already been done and what is left to do. Everything can be checked, measured and solved in one place. Tasks can be assigned to individuals and teams, and can be flexibly passed on to one another, including internal comments, at any stage of the task.
- Each request is accompanied by previous communication, whether it was in the form of emails, SMS, social networks or internal comments.
- All attachments and call recordings are available, so everyone can quickly orient themselves in a situation that is being solved or has been dealt with earlier.
- You can customize the statistics and real time reports according to your needs and the needs of each team separately.
Contact us at daktela@daktela.com or call us at +420 226 211 245.
