In a world of crowded markets, one thing consistently separates good companies from great ones:
Customer experience.
It’s not just about resolving issues — it’s about how you make your customers feel in every interaction. At Daktela, we’ve long believed that exceptional customer experience isn’t a “nice to have” — it’s a core business strategy.
That belief is exactly what our CEO Jiří Havlíček explores in a recent Czech-language podcast appearance on Zážeh, hosted by respected business mentor Martin Hurych.
🎧 👉 Watch or listen to the full interview here (in Czech)
In this wide-ranging and candid conversation, Jiří shares his perspective on:
One of the key ideas Jiří touches on is that many companies are still stuck thinking of customer support as a reactive function — answering tickets, putting out fires. But world-class companies treat it as a strategic function that drives retention, growth, and differentiation.
At Daktela, we help businesses make that shift by giving them tools that unite communication, context, and customer insight — all in one place.
Whether you’re in operations, product, or leadership, this interview is packed with insights on:
✔️ Scaling customer care without losing the human touch
✔️ The mindset shift required to lead with experience, not just efficiency
✔️ How to prepare your support teams for the future of AI-augmented service
✔️ Real stories and lessons from Daktela’s own growth journey
Even if you don’t speak Czech, it’s worth passing along to your local team or CX leadership if they do — the ideas are universal, and the message is clear: put customers first, and the results will follow.
🎙️ Martin Hurych is a business coach and growth mentor known for his podcast Zážeh, where he interviews startup founders, CEOs, and transformation leaders from across the Czech business scene.
If this conversation sparked ideas, let’s take it a step further.
👉 Book a free demo with Daktela and discover how our all-in-one platform can help you elevate customer experience, empower your agents, and turn your support team into a strategic asset.
We’ll show you:
