Call Tagging

Explanation:

Call tagging is the practice of labeling or categorizing phone calls based on specific criteria, such as call outcome, issue type, or customer sentiment. This allows businesses to organize and track interactions efficiently, making it easier to search and analyze call data for quality assurance, training, or reporting purposes.

Best Practices:

• Define Clear Categories: Establish clear and consistent tagging categories that align with business goals, such as product inquiries, complaints, or support requests.
• Use Tags for Reporting: Leverage call tags to generate specific reports, providing insights into trends or recurring issues that need to be addressed.
• Automate Tagging: Use automation to apply tags based on call content or outcomes, reducing the manual effort required from agents.
• Review and Adjust Tags Regularly: Periodically review tagging categories to ensure they remain relevant and continue to meet business needs.

How Daktela Can Help:

Daktela provides an intuitive call tagging system that allows agents to apply tags quickly during or after a call. With customizable tagging options, businesses can track specific issues, customer sentiments, or call outcomes. Daktela's reporting tools can then analyze tagged calls to identify patterns and trends, improving decision-making and overall service quality. Additionally, Daktela integrates with real-time analytics, providing immediate insights into tagged call data for quick action.