Chatbot

Explanation:

A chatbot is an AI-powered tool that automates customer interactions through text-based conversations. Chatbots can answer frequently asked questions, provide support, and guide customers through simple tasks without the need for human agents. They are often integrated into websites, apps, and messaging platforms to provide 24/7 assistance.

Best Practices:

• Start Simple: Begin with simple, task-oriented bots that can handle frequently asked questions or basic customer service tasks.
• Offer Human Handoff Options: Ensure that customers can easily transition to a human agent if the chatbot cannot resolve their issue.
• Continuously Update and Improve: Regularly review chat logs to identify areas where the chatbot could be improved or expanded to handle more complex inquiries.
• Keep Responses Natural: Use conversational language to make interactions feel more human-like, even when automated.

How Daktela Can Help:

Daktela's chatbot feature provides businesses with a powerful, AI-driven solution to handle customer inquiries automatically, available 24/7. The chatbot can be integrated into websites, apps, and social media platforms to guide customers through common tasks such as answering FAQs or making product inquiries. Daktela's system allows businesses to customize the chatbot's responses based on customer data and behavior, and it seamlessly hands over more complex issues to human agents when needed. The chatbot also integrates with Daktela's CRM and ticketing system, ensuring a smooth transition from automated to live support.