This integration connects Daktela with the ABRA information system — a leading Czech ERP for medium to large companies that covers all core business processes. It works with ABRA Gen only; other ABRA product lines (such as ABRA Flexi) are not supported.
It automatically pulls contacts, companies, and orders from your ABRA Gen environment directly into the Daktela CRM database. The moment a customer calls, your agents have their complete profile and order history right in front of them — no manual lookups, no context switching, no wasted time.
The sync is one-way (ABRA Gen → Daktela) and runs every 30 minutes, ensuring your address book is always up to date and reflects the latest changes made in your ERP.
Setup is simple and takes around 15 minutes. Configuration is completed directly in the Daktela GUI under Manage > Integrations, where you enter your ABRA Gen Instance URL along with a Username and Password, select the target CRM database and record type for orders, then authorise and map the individual ABRA fields to your Daktela CRM fields for contacts, companies, and orders.
