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Missed calls
No servers, no cabling. Up and running within hours.
Track the performance of your team and individual agents in real time.
See who is calling before you even pick up.
Work from anywhere without limits - office or home office.
You only pay for what you use. No hidden fees.
Your data is secured and meets European standards.
We create your accounts, assign phone numbers and set up your users.
We configure IVR, call queues and routing to match your needs.
Start calling from the web, your mobile or a softphone - no waiting.
AI asistenti v podobě chatbota a voicebota vyřizují až našich zákaznických požadavků, díky čemuž se nám podařilo zkrátit průměrný čas zpracování požadavku o a ušetřit náklady na 2 operátory na HPP.
Komunikace napříč firmou se sjednotila, odpovědi máme pod kontrolou a můžeme se k nim kdykoliv vrátit. Efektivita našeho zákaznického servisu se zvýšila o a provozní náklady se snížily o
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Daktela nám pomohla lépe zorganizovat zákaznickou péči a výrazně zvýšit efektivitu operátorů. Díky automatizaci jsme zrychlili reklamace o a odpovědi na e-maily o .
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An automated voice menu routes callers to the right department with no waiting. Fully configurable multi-level IVR.
Intelligent call queuing with configurable priorities, waiting limits and automatic routing.
Every call is recorded automatically for later review, training or handling complaints.
Detailed reports on call volumes, average duration, waiting times and the performance of individual agents.
Connects to popular CRM systems - the client's record opens automatically on an incoming call.
A fully documented REST API to connect your internal systems and automate processes.
Usually a few working days. For simpler configurations, even faster.
No. Daktela PBX works over the internet. All you need is a computer, a headset or a mobile phone.
Yes, we will handle porting your number from your current operator.
Data is encrypted and stored in secure data centres that meet European GDPR standards.
Yes, we offer a no-obligation consultation and a demo of the system.
