Daktela is excited to announce our Gold Sponsorship at the highly-anticipated Call & Contact Centre Expo, scheduled to take place at London’s Excel from November 29th to 30th, 2023.

Recognised as Europe’s leading event for call and contact centre professionals, the Call & Contact Centre Expo unites more than 3,500 industry leaders, customer experience experts, operations professionals, IT specialists, and over 120 of Europe’s leading suppliers.

David Hajek stated, “We are delighted to be a part of this innovative event within the contact centre industry. We eagerly anticipate engaging with industry professionals, sharing our expertise, and presenting our pioneering solutions that are shaping the future of customer service.”

Additionally, Daktela will sponsor the new Training & Networking Zone, hosted by The Forum. This zone will host informative workshops covering topics like “Hybrid, flexibility, and future ways of working,” and “Productivity and understanding the true value of time.” These workshops are tailored to equip professionals with the latest insights and skills required to excel in the ever-evolving contact centre landscape.

Beyond the workshops, visitors to the Training Zone will have the opportunity to experience live demonstrations of Daktela’s state-of-the-art contact centre technology. Our team will be readily available to guide you through the features designed to streamline customer engagement and enhance service quality.

Moreover, Daktela’s UK Country Manager, Steve McSherry will be a featured speaker on the first day of the event. Join us on 29th November at 14:30 in the Contact Centre Technology Theatre for his presentation, ‘Technology with a Human Touch: Unlocking the Power of AI.’ This presentation will offer valuable insights into the role of AI in contact centres and present practical solutions that are currently making a significant impact in the contact centre industry.

Don’t miss this unique opportunity to connect with Daktela and witness the future of contact centres in action. To register for free and obtain further information about the event, please visit https://www.callandcontactcentreexpo.co.uk.