Notino, a leading market player in perfumes and cosmetics, has built its reputation not only on quality products but also on outstanding customer support. A key partner on this journey has been the Daktela platform, which has enabled Notino to centralize and automate customer communication across 27 countries.
With rapid growth and expansion into new markets, Notino needed to efficiently manage customer communication. Before implementing Daktela, communication was fragmented and difficult to manage. Notino required a solution capable of serving millions of customers in various languages while providing top-notch customer experience.
Notino chose Daktela because this Czech platform offered exactly what they needed: centralized management of all communication channels in one place, from emails and phone calls to web chats and social media. The system is designed to equip operators with all necessary information, allowing them to respond quickly and efficiently to customer inquiries.
One of the key tools is the integration of Daktela AI Copilot, which automates routine tasks such as sending SMS messages and handling frequent inquiries through a virtual assistant. This automation has enabled Notino not only to reduce operational costs but also to significantly improve the availability and speed of customer support.
Thanks to the Daktela platform, Notino can manage customer communication across various countries efficiently and transparently. Customers appreciate the fast and accurate responses, leading to higher satisfaction and loyalty. The automation provided by AI has also freed up operators to focus on more complex queries that require a personal touch.
Notino has become an example of how well-implemented technology can support growth and enhance the customer experience. Daktela has proven to be more than just a technology provider; it has been a partner that grew alongside Notino, helping the company achieve its ambitious goals.
Notino plans to continue developing its partnership with Daktela, particularly in the areas of artificial intelligence and automation. With increasing communication volumes and expansion into new markets, Daktela remains a key tool in maintaining a high level of customer support.
Thanks to this technology, Notino is well-prepared to continue its expansion and to keep providing exceptional service to customers worldwide.
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