As the world becomes increasingly interconnected, companies need to communicate with their customers in multiple languages to stay competitive.

A customer is to a company what oxygen is to the human body – it cannot exist without it. Therefore, it is vital to ensure that customers always have positive experiences with your company, regardless of how or through which channel they interact with you.

A multilingual customer service, for example, can guarantee a positive customer experience – below, we show you what else you can gain from it!

1. Increased Customer Satisfaction

When a company crosses a national border, the need for multilingual customer service arises immediately. Multiple studies have shown that customers prefer to buy from a company that provides support in their native language. Additionally, customer retention is more effective through native language communication, as trust and strong relationships are easier to build when both parties speak the same language.

2. Reduced Costs

With multilingual customer service, you can serve a larger customer base and solve problems more quickly and efficiently. Furthermore, if you consolidate customer service operations into a single call center, you do not need to maintain separate customer service teams in every country where you conduct business.

3. Boosted Sales

In today's global economy, a business must be able to compete internationally. If you are not utilizing your current market's full potential, expanding your language offerings can help increase sales, expand your customer base, and thus boost your business.

Stand out from the competition by providing customer service in multiple languages! Serve a wider range of customers, build a loyal customer base, and increase your business performance!

The only question is how!

Or rather, with what: Daktela Copilot is your new, innovative partner to truly understand your customers!

With the Daktela Copilot feature, you can easily bridge language barriers and provide quality customer service in different languages. Its translation capabilities make it an indispensable tool within a company that has headquarters and operations in different countries.

Thanks to AI-based machine translations, you can read, respond, and analyze in any language. This also helps provide local language support in the respective country, which your customers will appreciate.

Through adaptive rephrasing and translation, Daktela Copilot ensures that all communication is crystal clear, understandable, and customized to meet customer preferences. Moreover, Daktela Copilot quickly provides a summary and context of the entire conversation in the desired language to ensure smooth further operations.

By easily crossing language barriers, Copilot extends the reach of your services to a global audience, thereby increasing your market potential as well.

If you are looking for call center software solutions or want to learn more about the Daktela Copilot solution, contact us to find out what advantages Daktela offers for your business.

Contact Us:

Sales: +44 (0)208 089 1452
Technical Support: +44 (0)800 470 2157
Email: daktela@daktela.com

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