Silver Sponsor · Tuesday 16th June 2026 · QEII Centre, London
Customer operations shouldn't be chaotic. At Daktela, we bring every conversation - voice, email, web chat, SMS, and social media - into one unified ecosystem, built flexibly around how your business actually operates. As the first communications provider to integrate GPT technology, we continue to lead the charge with advanced AI Voice and Chat Bots, Workforce Management tools, and scalable contact centre solutions.
We aren't just sponsoring this year's summit - we are hitting the stage to tackle the industry's biggest questions head-on.
2pm - Voice, Trust, and Automation: Where CX Gains and Where It Breaks
AI and automation in customer experience are moving at breakneck speed, but not every deployment is a win. In this panel, Samantha joins industry leaders for an honest, hype-free conversation. They will explore exactly where automation delivers genuine operational gains, where the risks lie, and how to scale technology without breaking customer trust.
To find out more and apply for a ticket visit the event section on Cavell's website
