The HubSpot CTI integration embeds a Daktela softphone widget directly inside HubSpot. It lets agents place outbound calls by clicking phone numbers in HubSpot and receive inbound calls via the integrated widget, all without leaving the CRM interface. Call activities are automatically logged to the relevant HubSpot contact record.
Key Features:
Enable the integration on hub.daktela.com (sign in with your Google account), then go to Integrations > HubSpot and add a new entry to authorize your HubSpot account and select your Daktela instance. You'll also need to register a WebRTC or SIP device capable of making and receiving calls. Inbound calling requires a paid HubSpot plan: opt into HubSpot's new dialer feature via its product updates program, then set the calling provider under HubSpot's Settings > General > Calling provider > Daktela CTI. Outbound calling works on HubSpot's free tier.
