users:Synchronize User Status with Teams;zap:Click-to-Call from the Teams App;sync:Unified Business Calling
This powerful integration transforms Microsoft Teams into a fully-featured business phone, powered by Daktela, while also synchronizing agent status between both platforms to enhance internal communication.
Key Features:
- Presence Synchronization: Keep your entire organization informed by automatically syncing Daktela agent statuses (e.g., On Call, Paused) to Microsoft Teams. This prevents interruptions and improves internal team awareness.
- Call from Teams: Enable users to make and receive external calls directly from the Microsoft Teams interface (desktop and mobile apps) using their Daktela phone line and number plan.
- Unified Number: Users maintain a single, consistent Daktela phone number across all devices, whether they are calling from Daktela or Teams.
Setup Overview
This is a technical integration that connects Daktela to Microsoft Teams using Direct Routing. It is configured by a Daktela technician in coordination with your M365 administrator.
Prerequisites:
- A Microsoft 365 plan that includes the Microsoft Phone System license.
- Administrator access to your Microsoft 365 tenant.
- Go-Live Speed: According to ENT workload and project complexity.
- Cost: Custom pricing based on project scope.
users:Synchronize User Status with Teams;zap:Click-to-Call from the Teams App;sync:Unified Business Calling
