Slack

This integration connects your Daktela account to Slack through Daktela Hub, letting agents see and manage their tickets and get real-time alerts without leaving Slack.

Key Features:

• Ticket Overview in Slack: View your assigned tickets directly from the app's Home tab.
• Real-Time Alerts: Get notified in the app's Messages tab about ticket changes and incoming calls.
• Create Tickets from Messages: Turn any Slack message into a new Daktela ticket using a message action, without switching context.
• Automatic Ticket Links: Type a ticket number (e.g. #224123) in a connected channel and Daktela automatically turns it into a clickable ticket link.

Setup Overview

This integration isn't self-service by default: first contact Daktela at daktela@daktela.com to have it enabled and to get set up with a Daktela Hub account. Once enabled, go to hub.daktela.com/slack/authorize, sign in with your Daktela Hub credentials, and grant the requested Slack workspace permissions to install the Daktela app. From inside Slack, open the Daktela app and connect your Daktela account. Notification preferences are then configured from the app's Set preferences option, which opens Daktela Labs. To enable automatic ticket links in a specific channel, add the Daktela app to that channel from its integration settings.

• Go-Live Speed: Approx. 10-15 minutes once Daktela has enabled the integration for you (requires contacting daktela@daktela.com first).
• Cost: Included in CC.