AI is no longer a futuristic “nice to have.” In 2025, it’s a must-have for any customer care team that wants to move faster, serve better, and scale smartly.
That’s why we built the Daktela Power Pack — a set of intelligent features designed to help support teams work faster, reduce stress, and create exceptional customer experiences.
Whether you’re dealing with high volumes, a growing team, or just tired of repetitive tasks, Power Pack adds the right kind of AI into your daily workflows.
Here’s a breakdown of 6 AI-powered tools in the Power Pack — and how they’ll change the way you do support.
What it does:
While your agent is replying to a customer, Daktela suggests the best possible answer — based on historical replies, knowledge base content, and conversation context.
Why it matters:
No more typing the same thing again and again. Your team responds faster, with consistent quality — even when onboarding new agents.
What it does:
Generates an instant summary of any conversation, whether via chat, email, or call. Great for handovers or ticket reviews.
Why it matters:
Agents don’t waste time reading long threads. Managers don’t need to listen to entire calls. Everyone has context — in seconds.
What it does:
Automatically tags tickets based on the issue type, sentiment, product, or urgency — using AI.
Why it matters:
Clean, accurate data with zero manual input. Better reporting, smarter routing, and way less admin work.
What it does:
Routes incoming messages to the right agent or team based on the customer’s intent, tone, and urgency — not just a keyword or channel.
Why it matters:
Priority issues go straight to senior agents. Billing questions go to the billing team. No more bouncing customers between departments.
What it does:
Takes a drafted message and rewrites it in different tones — professional, friendly, empathetic, or even shorter.
Why it matters:
Perfect for new agents or when you want to maintain brand tone at scale. Write once, send with confidence.
What it will do:
After a phone call ends, the AI will generate a written summary with action items, decisions, and customer sentiment — all within seconds.
Why it matters:
No more post-call typing or trying to remember what was said. The summary’s ready before the agent hangs up.
The Power Pack was built with one goal in mind: make life easier for your team — not more complicated.
Unlike generic AI tools, Daktela Power Pack works inside your contact center platform. It knows your workflows, your customer history, and your channels. That means no extra dashboards, no context-switching — just smooth, intelligent support.
The future of customer care isn’t fully automated — it’s AI-augmented. And with Daktela Power Pack, you don’t have to wait for the future.
You can start today.
Ready to make your agents faster, your service sharper, and your customers happier? Let’s talk Power Pack.
