Native Integration for Shoptet: All About Customers and Orders Directly in Daktela

Are your agents wasting valuable time switching between your e-shop administration and communication tools? Are they constantly asking customers for their order number just to look up necessary information? It’s time for a change. With our native integration, you can connect your Shoptet e-shop with Daktela in under 15 minutes and take your customer care efficiency to a whole new level.

Why is connecting Shoptet and Daktela the right move?

Imagine a customer calls your line. Even before the agent picks up, their full profile appears on the screen in Daktela – including their name, contact details, and full order history from Shoptet. No more lengthy questioning and searching. Your team can get straight to what really matters.

Key business benefits you'll gain instantly:

• Instant 360° customer view: Who's calling? What have they ordered before? What’s the status of their latest order? The agent has all this information available with a single click in Daktela. The result is faster, more accurate, and much more personal communication.
• Dramatically faster response times: Without switching to Shoptet's admin panel, your team can resolve most inquiries during the first contact. This not only saves your team time, but more importantly boosts customer satisfaction with immediate responses.
• All communication channels in one place: Whether a customer reaches out via email, website chat, phone call, or Facebook message, you’ll always see their request in the context of their Shoptet purchase history.
• Room for proactive selling: When the agent sees what the customer is buying, they can make informed recommendations for related products or highlight a special offer. A simple support call can easily turn into another order.

Setup anyone can handle (really!)

Forget about complicated and costly implementations. We’ve designed the integration to be as intuitive as possible. The entire process consists of just two simple steps:

1. In the Shoptet administration, generate unique access keys for customer and order export with just a few clicks. It’s fast and secure.
2. In the Daktela interface, simply paste these keys into the pre-prepared fields in the Shoptet integration settings.

And that’s it. Once saved, data starts syncing automatically, and you can begin enjoying all the benefits of the connection.

Want a step-by-step setup guide? We’ve prepared a detailed guide in our documentation to walk you through the process safely.

Take the next step toward top-notch customer service. Activation is quick, and the reward is more satisfied and loyal customers – and agents.

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