Let’s be honest: switching between tools kills productivity.
Whether you're a support agent trying to find a customer’s last order, or a sales rep preparing for a follow-up call, toggling between a helpdesk, CRM, and phone system slows everything down.
That’s why Daktela doesn’t just connect to a CRM — it has one built in.
And that small detail? It changes everything.
Here’s how our integrated CRM creates faster, smarter, and more personal customer experiences — with zero extra clicks.
With Daktela, every agent sees full customer details — name, contact info, previous interactions, tickets, orders, tags, and notes — in the same place they’re handling the conversation.
No switching tabs. No searching databases. Just instant context.
Result:
Faster replies, more relevant answers, and less frustration on both sides of the conversation.
Whether your customer contacted you via phone, email, chat, WhatsApp, or social media — Daktela’s CRM keeps the entire conversation history in one unified timeline.
Result:
Agents always know what was said, when, and through which channel — even if the customer switches mid-conversation.
Agents can create and link:
…all while handling the interaction in real time.
Result:
No duplicate records, no scattered info — just clean, connected data across the customer journey.
With instant access to past interactions, product usage, notes, and preferences, agents can personalize their responses — without needing to ask the same questions twice.
Result:
Customers feel recognized, not processed — and that builds trust fast.
Because your CRM lives inside your contact center, all your data is unified — from ticket volume to deal stages, SLA breaches to conversion rates.
Result:
You can run smarter reports, see the full lifecycle, and forecast accurately without stitching data from multiple tools.
Prefer to keep your existing CRM? No problem. Daktela offers flexible integrations with Salesforce, HubSpot, Pipedrive, and others — so you can sync data without losing context or control.
In today’s customer care landscape, speed and personalization are everything. And the more time your agents spend switching tools or searching for info, the less time they spend actually helping people.
With Daktela’s built-in CRM, you’re not just managing contacts — you’re giving your team the tools, data, and context they need to deliver exceptional service every time.
No clutter. No confusion. Just better conversations.
Want to see what it looks like in action?
Book a live demo and let us show you how Daktela CRM + contact center = total game changer.
