PrestaShop & Daktela: Get a Perfect Overview of Orders in 15 Minutes

"Hello, what is the status of my order?" – a question your operators hear every day. If they have to switch to the e-shop administration, search for the customer by name, and painstakingly look through history while the customer waits, you are losing valuable seconds. And the customer is losing patience.

If you run your e-shop on PrestaShop, we have a solution for you. With our ready-to-use integration, you can connect Daktela with your store in just a quarter of an hour. The result? Your operators will see the caller's complete purchase history before they even pick up the phone.

Why connect PrestaShop with Daktela?

The goal of this integration is to provide your customer care team with immediate context. They shouldn't have to ask for details you already know. All information is available in one place directly within the communication interface.

Key benefits for your business:

• Lightning-fast customer identification: As soon as a customer calls or writes, Daktela automatically pairs their contact details with data from PrestaShop. The operator immediately knows who they are talking to.
• Order history at a glance: Questions about delivery status, payments, or returns can be resolved much faster. The operator sees a list of recent orders and their statuses directly on the contact card.
• No unnecessary tab switching: Minimize the need to log into the e-shop backend for routine inquiries. This increases focus and work efficiency.
• Included in your license: You pay nothing extra for this integration. It is fully included as part of your Contact Center (CC) license.

How does it work technically?

The integration ensures reliable and regular data synchronization in the PrestaShop → Daktela direction.

Every 30 minutes, the system automatically downloads new customers and updated orders. This ensures you always have fresh data in Daktela without having to do anything manually.

Setup takes just 15 minutes

Forget about complex programming. This is an "out-of-the-box" integration, and activating it involves two main steps:

1. Preparation in PrestaShop:

In your e-shop administration, you simply need to enable the "Web Service" and generate a unique Access Key. You will grant this key permissions to view customers and orders. That’s all you need to do on the e-shop side.

2. Activation in Daktela:

With the generated key, go to Daktela (section Manage → Integrations) and select PrestaShop. Here you will fill in three details:

• Instance URI: The web address of your shop (e.g., https://myshop.com).
• Key: The code you obtained in the previous step.
• Admin folder: The name of your administration folder (the part of the URL after the first backslash, e.g., in the format admin*********).

Finally, simply map the fields (tell the system that "Phone" in PrestaShop corresponds to the "Phone" field in Daktela) and click Activate.

Want to be sure you’re setting it up correctly? We have prepared a detailed guide in our documentation that will guide you through every click.

Stop wasting time searching for information in two places. Connect PrestaShop with Daktela today and take your customer care to the next level.

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