Transform Microsoft Teams into a Full-Featured Business Phone with Daktela

For many organizations, Microsoft Teams is the digital headquarters. It’s where meetings happen, files are shared, and internal chats buzz all day. But when it comes to calling customers, employees often have to switch context—picking up a desk phone or opening a separate Daktela softphone window.

What if you could merge these two worlds? With our Microsoft Teams integration, you can turn the Teams interface into a fully functional endpoint for your Daktela Contact Center.

Why merge Daktela with Microsoft Teams?

The goal is to simplify the workspace for your employees. By using Direct Routing technology, we connect Daktela’s powerful telephony features directly into the Microsoft Teams environment.

Key benefits for your daily operations:

• One App for Everything: Your agents can make and receive external calls directly from the Microsoft Teams desktop or mobile app. There is no need for a physical desk phone or a separate softphone application. They work where they already collaborate.
• Unified Number & Identity: Whether your employee calls from the Daktela interface or the Teams app, the customer always sees the same consistent company phone number.
• Presence Synchronization: This is a game-changer for internal coordination. The integration automatically synchronizes the agent's status from Daktela to Microsoft Teams. If an agent goes "On Call" or "Paused" in Daktela, their status in Teams updates automatically. This prevents colleagues from trying to call or chat with an agent who is currently busy with a customer.

How does it work for the user?

For the user, the experience is seamless. They simply install the Daktela App from the Teams store.

• Making Calls: Users open the "Calls" tab in Teams, dial a number on the keypad, and the call is routed through Daktela.
• Receiving Calls: Incoming calls ring directly within the Teams notification system, allowing users to accept or reject them with a single click.
• History & Contacts: Users can easily click-to-dial from their call history or contact lists within Teams.

What do you need to get started?

Unlike our standard data integrations, connecting telephony infrastructure via Direct Routing is a more advanced process that ensures high voice quality and security.

Prerequisites:

To use this integration, your organization needs:

1. Microsoft 365 Plan: Specifically, a plan that includes the Microsoft Phone System license.
2. Admin Access: Access to your Microsoft 365 tenant to authorize the connection.

Setup & Pricing:

Because every IT infrastructure is unique, this integration is not a "15-minute DIY" setup. It is configured by our expert technicians in coordination with your IT administrator. Pricing is customized based on the scope of your project.

Ready to unify your communications?

If you want to streamline your tools and let your team handle customer calls directly from Microsoft Teams, get in touch with us.

Contact us at daktela@daktela.com, and we will discuss the technical details and prepare a solution tailored to your environment.

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