Izziv
With its growth and expansion, Sportisimo needed to unify customer communication across markets and channels. The company faced fragmented communication, a lack of data, and an increase in inquiries during both the pandemic and expansion.
“Daktela helped us manage the surge during the pandemic and the reorganization during our warehouse relocation. Thanks to communication centralization and AI tools, we now handle 32% fewer calls, as part of the communication is resolved by the AI chatbot. With clear data at hand, we have full control over customer care today and are ready for further growth.”
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With its growth and expansion, Sportisimo needed to unify customer communication across markets and channels. The company faced fragmented communication, a lack of data, and an increase in inquiries during both the pandemic and expansion.
Daktela centralized customer communication and implemented AI tools that automated part of the inquiries. As a result, Sportisimo handles 32% fewer calls, has clear data for managing customer service, and successfully managed the challenging periods of the pandemic and warehouse relocation.
“Daktela helped us manage the surge during the pandemic and the reorganization during our warehouse relocation. Thanks to communication centralization and AI tools, we now handle 32% fewer calls, as part of the communication is resolved by the AI chatbot. With clear data at hand, we have full control over customer care today and are ready for further growth.”
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