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“AI and Automation are certainly topics of today, and I believe sooner or later, everyone will have to implement it – so go for it with gusto! Once you dedicate enough time and have support from the provider, you will be impressed by the results and so will your customers.”

“AI chatbot nam je značajno pomogao da smanjimo broj upita koje su morali da obrađuju operateri. Time smo efektivno uštedeli kapacitet jednog radnog mesta – bez složene integracije, prirodno i automatski.”

“Sa brzim rastom e-shopa obratili smo se Dakteli radi bolje kontrole komunikacije i rešavanja sistemskih problema. Božićna sezona 2019. godine pokazala nam je značaj rane optimizacije. Daktela je sada ključni deo naše korisničke podrške.”

“Daktela helped us manage the surge during the pandemic and the reorganization during our warehouse relocation. Thanks to communication centralization and AI tools, we now handle 32% fewer calls, as part of the communication is resolved by the AI chatbot. With clear data at hand, we have full control over customer care today and are ready for further growth.”

“Veoma smo zadovoljni saradnjom sa Daktelom. Ispunila je naša očekivanja i dobili smo pouzdanog partnera za upravljanje korisničkom podrškom, koji će nam pomoći u daljem razvoju.”

“Given the chatbot’s high reliability in solving issues — especially with Daktela’s support in setup and optimization — I would not hesitate to choose this solution again.”