Kihívás
ROSSMANN needed to provide customer support even when phone lines were unavailable and expand communication options beyond email, phone, and social media without increasing operational burden.
ROSSMANN needed to provide customer support even when phone lines were unavailable and expand communication options beyond email, phone, and social media without increasing operational burden.
The company implemented a chatbot combining NLP and the GPT Knowledge Addon by coworkers.ai, allowing structured scenarios and document-based AI answers fully integrated with the Daktela customer support system.
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“The real challenge was designing a store-search dialogue that works both for cities with only a few locations and for large metropolitan areas. The carousel solution made navigation intuitive and customer-friendly.”
Fedezze fel, hogyan alakíthatjuk át ügyfélszolgálatát és csökkenthetjük működési költségeit.
